Customer ExperienceOpen
Let me manage standby from my phone, not just the gate
Extends the existing open-seating standby list to the app.
Southwest Airlines
Community addedAirlines · southwest.com
US airline known for open seating, no change fees, and two free checked bags.
- Ideas
- 4
- Backers
- 5
- Following
- 0
Does Southwest Airlines respond to customer feedback?
On Pitch Companies, Southwest Airlines has engaged with 0 of 4 posted ideas (0%) — meaning a status of “reviewed” or “implemented.” See the full leaderboard.
Petitions for Southwest Airlines
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Ideas for Southwest Airlines
PricingOpen
Show bags-fly-free savings next to fares when comparing airlines
An honest side-by-side estimate at search time, before other airlines' bag fees are added later.
Customer ExperienceOpen
Let me lock in a companion's seat next to mine automatically
Open seating makes this a guessing game; auto-pairing checked-in companions would fix it.
ProductOpen
Show real on-time percentage for my specific flight number and route
Historical performance by route, not just an overall airline score.