Let me manage standby from my phone, not just the gate
Extends the existing open-seating standby list to the app.
Wall of Silence
The most-backed ideas nobody has answered
The mirror image of What Actually Got Built. These are the ideas with the most backers where the company has never moved the status past “open” or “trending” — ranked by how many people are asking, with a running count of how many days it's been waiting.
Show which self-checkout lanes are open before I walk to the front
A live status screen would save the walk to a closed lane.
Let me filter out products containing an ingredient my skin reacts to
A saved 'avoid list' applied across the whole catalog.
Show real Geek Squad wait time before I drive to the store
A live estimate like pharmacy flu-shot wait times.
Make app-exclusive deals visible in-store too, not just in the app
Customers without the app feel penalized for the exact same order.
Let me join the waitlist from the app before I arrive
Right now you can only check in once you're physically at the host stand.
Let digital coupons stack with the weekly loyalty discount automatically
Right now you have to manually clip coupons and hope they combine correctly with the sale price.
Let me reserve limited sneaker drops online instead of only in-app lottery entries
The current release process heavily favors people camping the app at a specific time.
Add a 'skip recap' button that remembers my preference across episodes
Having to skip the recap manually every single episode of a show gets old fast.
Offer a family plan that covers multiple riders at a lower per-person cost
Household memberships currently scale linearly with almost no discount for additional users.
Show the exact fee amount before I confirm sending money, not after
Fees are currently easy to miss until the confirmation screen, which feels like a bait-and-switch.
Show a fare breakdown by component (base, time, distance, surge) before I confirm
A single bundled estimate makes it hard to understand why a price is higher than usual.
Add self-checkout lanes to more locations
Long single-line checkouts are the most common complaint about shopping here -- a few self-checkout kiosks would help at peak hours.
Add a live wait-time estimate for the prepared foods counter
The hot bar and sub counter get long lines at lunch; a posted estimate would help people plan around it.
Let me save a drink order with all modifications as a favorite
Complex custom orders currently have to be re-entered from scratch every visit.
Let me save a custom order as a template for one-tap reordering
Regulars order the same modified item every time -- a saved 'my usual' button would speed that up.
Bring HEATTECH and AIRism items back as a year-round core line instead of seasonal
These are some of the most requested items whenever they go out of stock for the season.
Show real-time gate-change alerts as push notifications, not just app banners
Gate changes are easy to miss if the app isn't open at that exact moment.
Add a real-time aisle locator in the app tied to the barcode I scan
Big-box stores are large enough that finding one specific item without help can take a while.
Add a spending-limit reminder that's easier to set than the current settings menu
Responsible-gambling tools exist but are buried several menus deep.
Text me automatically when a prescription is ready, not just app alerts
Right now checking status requires opening the app -- a simple text would close the loop faster.
Let riders flag a preferred pickup spot permanently for a specific address
Apartment complexes and airports often need a specific pickup point every single time.
Let me filter products by ingredients I'm trying to avoid
A simple 'exclude fragrance' or 'exclude sulfates' filter would help people with sensitivities shop faster.
Expand the bulk-bin section to more stores
Buying grains and snacks by weight instead of pre-packaged would cut down on unnecessary plastic.
Add braille or audio menu options at self-order kiosks
The touchscreen kiosks currently have no accommodation for customers who are blind or low-vision.
Add a text-based ordering option for drive-thru
Some customers with speech or hearing difficulties would benefit from an alternative to the speaker box.
Offer a hemming service at checkout for online orders, not just in-store
Buying jeans online means guessing at length -- a mail-in or partner hemming option would help.
Let me select a specific overhead bin zone when booking a window or aisle seat
Boarding order already affects bin space -- letting people plan around it would reduce gate-side stress.
Let cloud saves sync without a paid subscription for single-player games
Losing single-player progress to a broken console shouldn't require a subscription just to prevent.
Show real-time stock levels by size online, not just 'in stock' or 'out of stock'
Sizes sell out at different rates and the binary indicator hides that.