Customer ExperienceOpen

Guarantee the exact reserved vehicle class or an automatic upgrade, not a downgrade

Posted by @pitchco on 2026-09-04

Substitutions currently sometimes go to a smaller class than what was booked.
1 of 10 to reach Trending

Get notified at 10 votes (Trending) or when Hertz responds.

Quick take

Share this pitch

Try This Instead

The community looks out for each other. If this never gets fixed, recommend who does it better — every vote here gives companies real competition.

No suggestions yet — be the first to recommend one.

Discussion

Build on the idea, point out what would break, or say why you want it.

No comments yet. Start the discussion.

Similar ideas at other companies

The same complaint, different brand.

Let me manage standby from my phone, not just the gate

Southwest Airlines · 2 votes

Let me check flatpack orders against my car's trunk size

IKEA · 1 vote

Show real Geek Squad wait time before I drive to the store

Best Buy · 1 vote

Trending in Customer Experience this week

Let me join the waitlist from the app before I arrive

Olive Garden · 1 vote

Show real-time stock levels by size online, not just 'in stock' or 'out of stock'

Zara · 1 vote

Let me reserve limited sneaker drops online instead of only in-app lottery entries

Foot Locker · 1 vote

Others also voted for

Let me filter out products containing an ingredient my skin reacts to

Sephora · 2 votes

Show which self-checkout lanes are open before I walk to the front

Kroger · 2 votes

Combine Kohl's Cash and coupon codes into one auto-apply step at checkout

Kohl's · 1 vote